Shipping Policy

Artificer Foundry products are prepared and shipped from our workshop in Mount Clemens, Michigan.

Free Domestic Shipping

We offer free standard ground shipping on eligible orders of $35 or more within the United States. The qualifying order subtotal is calculated at checkout. Available shipping rates for orders under $35 are displayed during checkout.

Processing Times

Our products are prepared to order. Processing time depends on the finish selected:

• Unpainted orders: 1–3 business days

• Hand-painted orders: 3–5 business days

• Orders containing both painted and unpainted products: 3–5 business days

Business days are Monday through Friday, excluding federal holidays. Processing time begins after payment has been successfully completed and does not include carrier transit time.

Every painted terrain piece is finished by hand. During unusually high order volumes, processing may take slightly longer. If a significant delay affects your order, we will contact you.

Shipping and Delivery

Orders are shipped using standard ground service from Mount Clemens, Michigan. Estimated transit times are displayed at checkout when available and begin after the order has been transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery time.

Tracking information will be sent to the email address provided at checkout once your shipping label has been created. Tracking may take up to 24 hours to begin updating.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible by replying to your order-confirmation email. We cannot guarantee that an address can be changed after an order has entered production or been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact us promptly and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the issue and work with you toward an appropriate resolution.

International Shipping

International availability, shipping rates, and estimated transit times are displayed at checkout when available. International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their destination country.

Questions about an order may be submitted by replying to the order-confirmation email or through the contact information provided on our website.